INTERACTIVE DISCUSSIONS

Role Playing To Win

Strategies to Maximize Your Brand Against the Commoditization of Managed Services

Peer Moderator: Michael Reuben, L.A. Computer Works
Michael Reuben
"This is a growing concern for many of us; my panel discussion will cover key points such as branding, strategy, additional revenue opportunities and maintaining a market position."
Gary Pica

Cloud Consulting - The Conversation You Need to Have Now With Your Clients

Peer Moderator: Andrew Harper, Gaeltek
Andrew Harper
“Cloud based services can be both a concern and an opportunity for everyone; my panel will discuss the market, retaining client control and maintaining recurring revenue.”
Keynote: Wisdom of Tech Crowds

Approaches on Leveraging the “Security” Conversation to Retain Customers.

Peer Moderator: Jen Smith, PTY, Inc.
Jen Smith
“There needs to be a definitive approach to build rapport around security; my panel will cover best approaches on building trust and how to have strategic conversations that lead to retaining customers.”
Keynote: Monetizing Satisfaction

How to Maximize Service Delivery and Utilization Rates

Peer Moderator: Randy Wear, Decision Systems Plus, Inc.
Randy Wear
“It's an area we often overlook on a daily basis, my panel will cover strategies on removing the obstacles in maximizing technical staff productivity and how to increase billable hours.”

6 Great Cities to Choose From

Los Angeles: Thursday, February 18

Newport Beach Marriott Hotel
Newport Beach Marriott Hotel & Spa 900 Newport Center Drive, Newport Beach, CA 92660-6206
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Washington D.C.: Thursday, April 22

Hyatt Fair Lakes
Hyatt Fair Lakes 12777 Fair Lakes Circle, Fairfax, VA 22033
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New York/New Jersey: Thursday, May 6

Hyatt Regency Morristown
Hyatt Regency Morristown 3 Speedwell Avenue, Morristown, NJ 07960
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Chicago: Thursday, June 3

Hyatt Regency O’Hare
Hyatt Regency O’Hare 9300 W Bryn Mawr Avenue, Rosemont, IL 60018
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Orlando: Thursday, September 16

Regal Sun Resort
Regal Sun Resort 1850 Hotel Plaza Blvd., Lake Buena Vista, FL 32830
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Boston: Thursday, October 14

Sheraton Commander
Sheraton Commander 16 Garden Street, Cambridge, MA 02138
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DAY AGENDA

2010 Success Summit Agenda (PDF)
Check out the latest event photos!
7:30am to 8:00am

Dedicated Peer Networking Breakfast

8:00am to 8:30am

Peer Activity: “Role-Playing to Win: Overcoming Objections in Selling Managed Services.”

8:35am to 9:05am

Keynote: “The Wisdom of Tech Crowds.”

9:10am to 9:40am

Keynote: "Why All MSP Platforms Are Not Created Equal: Live Demo Reveals The Truth"

9:45am to 10:30am

Industry Panel: “Cloud Consulting - The Conversation You Need to Have Now With Your Clients.”

10:35am to 10:45am

Break

10:45am to 11:15am

Keynote: “Monetizing Satisfaction - Remote Management Strategies and Server Performance for the SMB.”

11:20am to 12:05pm

Industry Panel: “How to Maximize Service Delivery and Utilization Rates”

12:10pm to 2:10pm

Solution Partner Pavilion Lunch

2:15pm to 2:45pm

Services Keynote: "Establishing a Google Apps Practice for SMBs"

2:50pm to 3:35pm

Industry Panel: “Approaches on Leveraging the “Security” Conversation to Retain Customers.”

3:35pm to 3:45pm

Break

3:50pm to 4:20pm

Group Activity: “With $500K in Recurring Revenue, Gary Pica takes on his next challenge - you!”

4:25pm to 5:20pm

Industry Panel: “Strategies to Maximize Your Brand against the Commoditization of Managed Services.”

5:20pm to 6:30pm

Live Voting, Closing Awards Ceremony & Prize Giveaways

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